shipping zone map

UPS does not pick-up or deliver on Saturday or Sunday         
UPS observes the following holidays: (no pick-ups or deliveries)

New Year's Eve - December 31
 New Year's Day - January 1
 Memorial Day
 Independence Day - July 4
 Labor Day
 Thanksgiving Day
 Day after Thanksgiving
 Christmas Day 

  Orders placed by 1:00 p.m. Central Time will ship the same day. 
Shipping times may vary depending on shipping distance from our warehouses. In most cases your order will arrive to you within 1 to 8 business days with standard shipping option selected. 
Shipping times may vary during holiday seasons. If you've ordered more than one item, and they are being shipped from separate locations, your entire order may arrive in separate deliveries.
We stock everything we sell. Occasionally however, we may be out of the particular item that you ordered. You will be contacted via phone or email if you have ordered a backordered item. At this point you can either choose to wait for the item, or remove it from your order. If you choose to wait, the backordered item will ship out to you automatically just as soon as we get it back in stock. Due to availability and vendor issues, we can only provide an estimate as to when this will occur.
Payments for backordered items are made up front as part of the original order. If you choose to remove the backordered item from your order, a refund will be issued that is consistent with the original method of payment.  All duty and/or port fees are the responsibility of the customer.

All orders are processed promptly and sent to our supplier for fulfillment. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

If you cancel your order BEFORE it has been shipped, you may be assessed a 25% cancellation fee before credit is issued.
If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.
Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.