All murals are shipped in protective packaging to protect them from damage. Murals are closely inspected for defects at the manufacturing facility and carefully packaged in a rugged tube for shipping. Please inspect package before opening. If package is damaged, do not open, call customer service immediately. Open the shipping box and inspect the items inside. Check to be sure that all items ordered are in the package. Check to be sure that the image and item # on the product package matches the item ordered. If you receive the wrong item, do not open the package, call customer service immediately and we will ship a replacement. No claims of missing or damaged items will be accepted after 7 days from delivery. No returns will be accepted after 14 days. Items damaged during shipping will be replaced as soon as the carrier has completed their investigation and the damaged item(s) has been returned to us. Customers in Canada, Puerto Rico or the U.S. Virgin Islands that receive items damaged during shipping must return the item to the nearest U.S.P.S. or Canada Post branch office. Damaged or defective merchandise will be replaced with the same item when available. Before installing, inspect your mural once more for damage or color/size irregularities. TheMuralStore.com is not responsible for the cost of installation or un-installation. If instructions were not with your mural please call customer service and we will provide them to you. Returns will be accepted when returned in original condition and unopened. Buyer pays return shipping charges except in the case of defective merchandise. No returns will be accepted without obtaining a return code from customer service. To obtain a return authorization please call customer service @877-289-1118. Refused or undeliverable deliveries will be charged a restocking fee of up to 30%. If returned for any reason other than defective product, a restocking fee of up to 30% will be applied to cover handling and bank processing fees. You may cancel your order any time prior to shipping without penalty.