murals are shipped in protective packaging to protect them from damage.
Murals are closely inspected for defects at the manufacturing facility
and carefully packaged in a rugged tube for shipping. Please inspect
package before opening. If package is damaged, do not open, call
customer service immediately. Open the shipping box and inspect the
items inside. Check to be sure that all items ordered are in the
package. Check to be sure that the image and item # on the product
package matches the item ordered. If you receive the wrong item, do not
open the package, call customer service immediately and we will ship a
replacement. No claims of missing or damaged items will be accepted
after 7 days from delivery. No returns will be accepted after 14 days.
Items damaged during shipping will be replaced as soon as the carrier
has completed their investigation and the damaged item(s) has been
returned to us. Customers in Canada, Puerto Rico or the U.S. Virgin
Islands that receive items damaged during shipping must return the item
to the nearest U.S.P.S. or Canada Post branch office. Damaged or
defective merchandise will be replaced with the same item when
available. Before installing, inspect your mural once more for damage or
color/size irregularities. TheMuralStore.com is not responsible for the
cost of installation or un-installation. If instructions were not with
your mural please call customer service and we will provide them to you.
Returns will be accepted when returned in original condition and unopened.
Buyer pays return shipping charges except in the case of defective
merchandise. No returns will be accepted without obtaining a return code
from customer service. To obtain a return authorization please call
customer service @877-289-1118. Refused or undeliverable deliveries will
be charged a restocking fee up to 30%.
If returned for any reason other than defective product, a restocking
fee up to 30% will be applied to cover handling and bank processing
fees. You may cancel your order any time prior to shipping without